Users say that they're blocking ads because of the annoyance. But ad blocking has only recently started to catch on, and ad annoyance has been there since the beginning. Distracting blinky ads, slow page load times, security concerns, the whole enchilada. For many users, web ads in the days of dial-up connections and pop-up windows were even more annoying than the web ads of today.
The ease of use of ad blocking hasn't changed either. Free, convenient ad blockers have been available for more than a decade. But WebWasher, AdSubtract and others earned good reviews, then failed to catch on.
Today, though, ad blocking is a thing. And that's not so much because new reasons to block ads are appearing, but because reasons not to block are going away.
The red line,
retargeting, is a query for a form of targeted advertising that is easily visible to users—ads that users can see
following them around.
The blue line is a query for
how to block ads. Users looking for a solution.
Why does the blue line start to take off only after the red line? Web ads were just as annoying before users started to see how they were targeted. What is it about targeted ads that changed the decision to block? Why was the 2010 What They Know series in the Wall Street Journal such a big deal?
Is better targeting causing blocking, or is it just
an accidental correlation? Survey data suggests
that users react differently to ads depending
on how accurately they are targeted. In one
66% of adult Americans said they
do not want
marketers to tailor advertisements to their
interests And when the researchers explained
how adtech can target ads to them, the percentage
saying they don't want targeting went up—as
high as 80%.
If you don't believe academic studies, believe the company with the best marketing in the world. Would Apple really put this copy on the Safari browser page...
The web pages you visit often leave cookies from third-party websites. These cookies can be used to track where you go on the web, target you with ads, or create a profile of your online activities. Safari was the first browser to block these cookies by default.
...if it didn't resonate with users? If users like
being tracked, Safari could easily
feature extra tracking, to help users
share with brands.
Are ad blocker users irrationally squicked-out by targeting that's actually good for them? And are users just being dishonest by using web content without accepting the ads?
Fair is fair: advertising and the reciprocity norm
It turns out that ad blocker users are pretty good at applied behavioral economics. If we understand what the basic bargain behind advertising is, we can understand why people put up with advertising in some media but block it in others.
Gavin Dunaway at AdMonsters writes,
The transaction between most Internet content providers and users is something I’ve always referred to as the “unspoken handshake” – users pay for their content consumption with personal data as well as by allowing advertisers the opportunity to reach them.
That's one kind of fair exchange. It's the lead generation bargain. Fill out this form to WATCH OUR FREE WEBINAR! People choose to reveal personal info all the time, every time they enter a sweepstakes or swipe a supermarket loyalty card.
But are users passively choosing to share data with unknown third parties? (Quick, name three companies that ran trackers on the last news story you read, and what they do with your data.) Studies suggest otherwise.
But advertising isn't just about the lead generation bargain. Lead generation can send a special offer to buy a product for a lower price...
...but it can't build a brand that people will be happy to pay a higher price for. That's where signaling comes in.
Clearly lead generation is not the point of high-value old-school ad media such as TV, radio, and print. Nobody gives up any personal data to watch Knight Rider on broadcast TV, or buy a copy of the newspaper out of a vending machine. But that impersonal advertising is where the money is. Print is trending down but still more valuable than either web or mobile on a per user minute basis.
The bargain that matters in advertising's big leagues is the exchange of signal for a user's attention. An ad can be a public, credible, costly display of the advertiser's intentions in the market. When an ad fails to send a signal, as is the case when it's targeted to a user who can't tell if it's part of a big campaign or just the digital version of a cold call, the ad doesn't hold up its end of the signal-for-attention bargain, and the user starts looking for an opportunity to block it.
One way to look at the blocking problem is to accuse ad blocker users of violating a reciprocity norm, by entering into an implied lead generation bargain and then failing to hold up their end. But the other, more valuable deal—the signal-for-attention bargain—is the one that advertisers broke first.
How to stick to both bargains?
One important direction is to make the lead generation bargain explicit, not sneaky. Instead of using malware-like third-party tracking techniques, make it easier for users to control how they share their info.
The other half is of the solution is to restore the signal-for-attention bargain. Some of the most promising new work from web browser developers holds the promise of changing the web advertising game to work more like signal-carrying print and broadcast media. Firefox and Apple Safari have tracking protection functionality in progress, and Microsoft Internet Explorer has had it for a while.
Tracking protection can displace ad blockers by
filling users' immediate need to block the low-value
targeted ads that
follow them, while at the
same time leaving the door open for signal-carrying
advertising that works better for brands and pays
better for publishers.
Web publishers today have a choice: get dragged into a
no-win game of blocking vs. anti-blocking, or change
the conversation and offer users an alternative that
works better for everyone. Instead of just lecturing
turn off your ad blocker, it's time
to encourage them to enable tracking protection,
and turn on the signal.